Best Buy Sells Egregiously Crappy, 9-Year-Old Hard Drive As New, Then Refuses Refund

Best Buy client Jon purchased a make - Modern Western Digital hard drive for memory board pickup , but when he spread the ( seal ) software system at home , he find a 30 GB , near - decade - old intersection instead . Best Buy ’s response ? “ Tough luck . ”

Instead of the nice , new Western Digital VelociRaptor he ordered , Jon received an ancient 30 GB Quantum Fireball , a ware stop by Maxtor nine years ago . Best Buy tell Jon that WD must have package the oddball driving , and he should take it up with them . He stay put in the store and was shunt back and forth between Western Digital ’s and Best Buy ’s customer service argumentation , with nobody willing to repay his $ 225 . Said Jon :

Finally , I spoke to a third - tier Customer Service rep , who told me nothing could be done since ‘ it is Western Digital ’s responsibility ’ , however the good he could do would be to extend me a gift batting order for half the value of the ride ( the total purchase cost was $ 225 ) . I told him this was unsufferable , and that all I wanted was either the actual drive I had ( tried ) to purchase , or a refund so I could buy it elsewhere . He told me that was ‘ not go to happen ’ . I tell him that Best Buy was , in impression , stealing my money , to which he replied ‘ yep , that ’s basically right ’ . I told “ John ” that I would be filing a police force report and pursuing help from my credit card troupe , and left .

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He ’s presently make through his credit lineup caller to get his money back , but it ’s looking like he might have to take Best Buy to small claims court of law ( ! ) .

Best Buy has been known in the past to packageclearly used , flaky itemsas new , but this is taking it to a whole Modern level of detestable customer service . [ Consumerist ]

https://gizmodo.com/nsfw-best-buy-customer-gets-free-hilariously-titled-p-5178476

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