Sonos ’ chief executive officer had to acquire the hard mode and that just because you build it does n’t mean they ’ll amount . Or if they do do , you better ensure the app is quick when they arrive . Sonos declared CEO Patrick Spence was exiting stage left Sunday , according to a Securities and Exchange Commissionfilingposted Monday and other outlets . Spence ’s resignation comes month after a tumultuous yr centered on a single phone launch and a virtually - universally hate app update .
According to the filing , Spence is also giving up his spot on Sonos ’ board . He will keep on in an advisory purpose through June . He ’ll receive a $ 7,500 per - calendar month chute until he ’s fully departed . Stepping in Spence ’s place as interim CEO is current Sonos board member and former Snap and Pandora app executive Tom Conrad . Perhaps his experience with the years - honest-to-goodness medicine streaming radio app may furnish some much - needed juice to resolve Sonos ’ app situation . Bloomberg reporter Mark Gurman wrote that Conradtold employeesat the troupe , “ We ’ve let far too many people down . ”
Gizmodo reached out to Sonos for scuttlebutt , but we did not take heed back .
© Photo: Andrej Sokolow/picture alliance via Getty Images
Last year was suppose to be a big one for Sonos . The audio companyunveiledits first wireless earpiece , the$450 Sonos Ace . They had great - caliber sound but be too much for what you got , specially since the landmark “ Audio Swap ” feature initiallyrequired you to ownan $ 800 sound legal community and link up to what was — at the sentence — a redesign and largely detested app . At launch , the app lacked quality medicine library search , and users needed to use a Mac or PC app to set slumber timekeeper — a feature of speech extend in premature mobile app versions .
Sonos consecrate to make its app more available and delayed two of its planned Cartesian product button , including itsEra 100 Proprofessional speakers andArc Ultra soundbar , toshore up its app issue . Due to cloud connectivity requirements , Spence claimed they could notoffer users the older S2 app rendering . The companyextended the audio trade to other soundbars . In October , the then - CEO put out anaction planto fix things , including a promise to branch out the telescope of its genus Beta testing course of study and range out young app update every two to four weeks . At the meter , Sonos said “ more than 80 % of the app ’s missing features ” were reestablish , and it planned to get to 100 % by the close of the twelvemonth .
Despite that hope , users recently account issue with app responsiveness at the start of the new year . OneRedditoron Sunday noted they still beat a “ no Cartesian product found ” error for their Sonos speaker nine months after the new app ’s initial release .
If Sonos ’ app enshittification backfired , it was only due to the extraordinarily vocal community border its products . But according to paper fromThe Verge , the community was n’t the only one infelicitous with Spence and the SNAFU surrounding its novel app and earpiece . The company ’s esprit de corps was reportedly in the gutter going into the 2nd half of 2024 . layoff and the reportedly cratering sales event of Sonos ’ 2024 products , including the Ace headphones , did n’t help the dour mood .
We ’ve seen many apps and production slide the way Sonos has . If anything , this late developing prove that if residential district can stay hard and aware , voting with your wallet is still an effective scheme against the worst whims of tummy .
SONOSSonos Ace
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